While I’m sorry to learn you didn’t experience better luck, I can assure you that the Nevada Gaming Control Board has very strict standards that gaming manufacturers must comply with to ensure that all games have a reasonable percentage of win, which eliminates the ability to “tighten up”. We have also experienced strong customer demand for virtually all the services that we render and therefore wait times to check-in can be affected. Please understand that we typically have 5-6 Front Desk agents at peak demand, however there are times when we have call-offs that are unexpected and affect our ability to quickly check-in our guests. We usually receive outstanding comments about our buffet and cafe, however if you should ever experience an issue with your meal, please don’t hesitate to ask for the manager. Your comfort is very important and if you should ever experience an issue with your room, please don’t hesitate to ask for the Guest Service Manager and they would be pleased to resolve any issues with your room. I’m very sorry to learn that your room had a smoke odor. We are very sorry to learn that you didn’t enjoy your stay. Hello, Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin. Hotels near Charles Of Italy Beauty College. Hotels near Dream Catchers Limo Service LLC.Hotels near Golden Nugget Casino Laughlin.Hotels near The River Passage Water Taxi.Hotels near Casino at Laughlin River Lodge.
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